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How to Order?

At Cakestar, our commitment is to bring your sweetest visions to life. To ensure a seamless experience and a delectable masterpiece that mirrors your desires, please provide us with the following details when reaching out to us:

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       Essential Information

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  1. Contact Details: A valid phone number or email for seamless communication.

  2. Inspiration: Share any pictures or designs that inspire your dream cake.

  3. Event Date: The date of your celebration is crucial for scheduling and preparation.

  4. Occasion Type: Whether it's a birthday bash, wedding extravaganza, anniversary celebration, or any special event.

  5. Delivery Requirement: While delivery availability varies, let us know if you require this service.

  6. Serving Estimate: Approximate number of guests to ensure the right cake size.

  7. Flavor & Filling: Specify your preferred cake flavor and filling.

  8. Budget Consideration: Any budget constraints you'd like us to accommodate.

         Deposits & Modifications

 

To secure your order, a 50% non-refundable deposit ensures our commitment to craft your order.

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We regretfully cannot accept returns but offer credits for errors made by us, redeemable on your next purchase.

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Failure to collect your order may result in charges for the outstanding balance.

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Changes or cancellations are accepted up to 7 days before your event. For custom or wedding orders, any modifications must be finalized 14 days prior to pickup/delivery.

         Stand Rentals & Care

 

At Cakestar, we offer stands for rent on a daily basis until their return. While in your possession, any damage or loss of the rented stand is the renter's responsibility. It's crucial for the renter to promptly notify us in case of any damage or loss during the rental period.

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The renter assumes the responsibility of covering any costs associated with damage or loss of the rented stand and its components until it's safely returned to us.

         Serving & Storage

 

Serving Instructions

Given our use of Italian meringue buttercream, our treats are best enjoyed at room temperature. Prior to serving, allow them to rest on the counter for approximately 2-3 hours (adjusting for warmer temperatures) to reach the ideal serving condition. Please ensure they are shielded from direct sunlight or kept away from vents or heaters to preserve their taste and texture.

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Preserving Freshness

Our delightful creations retain their freshness for up to a week when stored in a refrigerator. To maintain their quality, ensure proper sealing and protect them from moisture.

Avoid freezing our products as they lack preservatives, which may alter their taste and texture.

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